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Main Store:
1988 Shattuck Ave.
Berkeley, CA 94704
Phone:
(510) 843-7471
Fax:
(510) 848-5322
Annex:
1961 Shattuck Ave.
Berkeley, CA 94704
Phone:
(510) 843-4763
Email: [email protected]
© copyright 1998 the Missing Link Bicycle Cooperative Inc.
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MISSING LINK SERVICE WARRANTY ON NEW BIKES
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With the purchase of your new mountain, road, or hybrid bicycle, The Missing Link provides a 1 year period of free adjustments. In order to activate your warranty, you are required to bring in your bicycle for an adjustment service within the first 30 days of ownership. An adjustment service includes: adjustment of the brakes, gears, and all bearing assemblies; truing the wheels; lubricating the chain; and retightening the binder bolts. This warranty does not include: fixing flats; repairing or replacing damaged parts due to misuse, abuse or neglect; or repairing or replacing worn or damaged parts due to normal use. In addition to The Missing Link Warranty, you also get the manufacturer's warranty. Read your owners's manual for details.
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MISSING LINK WARRANTY ON USED BIKES
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Every used bicycle sold at the Missing Link has been inspected and tuned by our mechanics. with the purchase of this used bicycle from the Missing Link, you get a 90-day guarantee. We guarantee that for 90 days from the date of purchase, your used bicycle will be in the same working condition that it was in when you bought it. This guarantee does not include: fixing flats; repairing or replacing damaged parts due to misuse, abuse, or neglect; or repairing or replacing worn or damaged parts due to normal use. This guarantee is nontransferable. This guarantee does not apply to bicycles sold "as is".
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MANUFACTURERS WARRANTY
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All manufacturers' warranties apply to the original owner only; proof of purchase is often required and in some cases (particularly Bianchi)wil be demanded before the claim will be considered. Customers should keep a copy of their original receipt. No manufacturer covers our (The Missing Link's) labor charges. Labor charges to strip and rebuild are typically $125.00. Customers can save money by removing parts themselves and giving us as little of the frame as possible(for example; frame only or fork only). typically labor charges for bottom bracket and headset removal and installation is $25.00-$40.00. Replacement frames often need new parts, such as seatpost, bb, headset, cables and housing. The customer is responsible for buying these parts. Many manufacturers offer "crash replacement" frames at a discount. If the replacement cost of a warranty bike is low, often our shop labor charges involved in rebuilding old parts onto a new frame make the cost prohibitive compared to taking the crashed frame credit and buying a new bike. Below are exerpts from manufacturers' full warranties.
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TREK
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"...frame and rigid fork against defects in workmanship and materials for the lifetime of the original owner.
"...original parts, excluding suspension forks and rear shock absorbers, for a period of one year from date of purchase.,
"Suspension forks and rear shock absorbers shall be covered by the stated warranty of their original manufacturers."
"Paint and decals are warranted for one year."
"Labor charges for parts changeovers are not covered by the warranty."
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Trek Bicycle Corporation warrants each new trek bicycle frame and rigid fork against defects in workmanship and materials for the lifetime of the original owner. Trek Bicycle Corporation likewise warrants all original parts, excluding suspension forks and rear shock absorbers, for a period of one year from the date of purchase. Suspension forks and rear shock absorbers shall be covered by the stated warranty of their original manufacturers. Paint and decals are warranted for one year. This warranty is expressly limited to the repair or replacement of a defective frame, fork, or defective part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable.
Claims under this warranty must be made through an authorized Trek dealer. Proof of purchase is required. A warranty registration card must be completed and received by Trek Bicycle Corporation before a warranty claim may be processed.
The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold.
The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty.
Trek Bicycle Corporation shall not be responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Labor charges for parts changeovers are not covered by the warranty.
This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not effect the statutory rights of the consumer.
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BIANCHI
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"...this limited warranty extends to original retail purchasers of new Bianchi bicycles for a period of twelve months from the date of purchase on all original paint, decals, full suspension frames, and components (excluding tires and tubes). "Bianchi USA warrants steel and XL-class titanium frames against defect for a period of ten(10) years,
"aluminum frames for a period of five(5) years,."
"and XL-class steel, aluminum, and carbon frames for a period of three(3) years from the date of original purchase."
"Dealer labor charges for installing replacement parts and any transportation expense associated with warranty related work, are the sole responsibility of the bicycle owner."
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MARIN
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Marins warranty is complicated and is available on their website: www.marinbikes.com The owner's manual does not contain the warranty. The manual only says: "This limited warranty covers frames and rigid forks of Marin Bicycles.Please refer to our website...for the duration, terms, and conditions and limitations of our warranty."
For the bikes we sell, here's a summary:
Hybrid frames and rigid forks: lifetime
Hardtail mountain frames with Ovation steel tubing: lifetime
Hardtails with Columbus tubingor any aluminum tubing: 5 years
"California Hardtails" with Columbus tubing: two years
Twin Monocoque XC or T.A.R.A full suspension frames: three years
Downhill full suspension (Wildcat, team DH): one year
Aluminum ALP frames and all road frames with Columbus or Dedacciai tubing: two years
"Marin original parts including paint, polishing and decals... one year from". "Suspension forks and rear shocks are not covered under this warranty. They are covered under the stated warranty of the original manufacturer." Shimano and Campagnolo parts are specifically excluded from the Marin warranty.
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SURLY
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"The Surly Cross-Check is guaranteed to be free from manufacturing defects for one year from the date of purchase. What this means is that if we screwed up something in the manufacturing process that resulted in the premature failure of your frameset, or if any of the parts we spec'd on he bike are determined by the original supplier to be defective, we'll fix or replace the offending frame, fork or part at our discretion. This warranty is for the original buyer of the bike and is not transferable. It should go without saying that we won't even consider your warranty problem without a dated proof-of-purchase and a serial number, or if the bike was not assembled by a qualified, independent bicycle dealer.
:...Sorry, the paint job isn't covered..."
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